You know those dirt paths worn through public green spaces? The ones that mark the passage of countless people who were too lazy to stick to the sidewalk? I love those dirt paths. I can even mathematically prove they save lots of steps (thank-you Pythagoras). To me, those saved steps and all that dead grass means somebody missed what people really want.
Posts Tagged ‘Customers’
This new business is support
Wednesday, December 9th, 2009
Yesterday I got an email from a form on one of my web sites that usually means a new opportunity. In fact, when I see the subject/sender that is used by that form I often say to myself “here’s some new business”. This time it wasn’t. It was a current customer with a support request — and a classic case of users not following your intended work flow.
